Orders & Payments
You can place an order directly on our website by browsing our collections, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Yes, we use secure payment gateways and encryption protocols to ensure your payment information is protected.
Orders can be modified or canceled within 24 hours of placement. Please contact our customer support at sales@sarasohan.com as soon as possible.
Shipping & Delivery
We currently ship within Canada and the USA. For international orders, please contact our support team for availability.
Shipping times vary depending on your location:
- Canada: 3-7 business days
- USA: 5-10 business days
Once your order is shipped, you will receive a confirmation email with tracking information.
Yes, expedited shipping options are available at checkout for an additional fee.
Returns & Refunds
We accept returns within 30 days of purchase, provided the items are unworn, unused, and in their original packaging. Sale items are final sale and non-refundable.
To start a return, contact us at sales@sarasohan.com with your order number and reason for return. We will provide you with further instructions.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Once we receive and inspect your return, refunds are typically processed within 5-7 business days.
Products & Availability
We provide detailed sizing charts on each product page. If you’re unsure, feel free to reach out for assistance before ordering.
If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.
Yes, we offer digital gift cards in various denominations, which can be purchased on our website.
Account & Support
No, you can checkout as a guest. However, creating an account allows you to track orders, save payment methods, and receive special offers.
You can reach us via:
- Email: sales@sarasohan.com
- Phone: 519-964-1006
- Address: Cherry Hill Village Mall, 301 Oxford Street West, London, Ontario