Privacy policy

At Sara Sohan Online, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://sarasohanonline.com). Please read this policy carefully to understand our views and practices regarding your personal information and how we handle it to ensure transparency, compliance, and security.

1. Information We Collect

We collect the following types of information when you use our website or interact with our services:

a) Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely through third-party payment processors)

  • Account credentials, if applicable

  • Purchase history and transaction details

  • Customer service interactions

b) Non-Personal Information

  • Browser type and version

  • IP address and geolocation data

  • Device information, including operating system

  • Website usage data (collected via cookies and analytics tools)

  • Referral source (how you found our website)

  • Interaction logs, including page visits and time spent on our website

  • Clickstream data, such as navigation paths and engagement metrics

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill orders, including payment processing and shipping

  • To communicate with you regarding your orders, inquiries, and customer support requests

  • To improve our website, products, and services through data analysis and user feedback

  • To send promotional emails, special offers, and newsletters (only if you opt-in)

  • To personalize user experiences based on preferences, browsing behavior, and past interactions

  • To detect, prevent, and mitigate fraudulent transactions, unauthorized access, and cyber threats

  • To maintain security, enforce policies, and comply with legal obligations

  • To analyze website traffic patterns and enhance marketing efforts

  • To provide you with customized advertisements and retargeting campaigns

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information under the following circumstances:

  • Service Providers: We may share information with third-party vendors (such as payment processors, shipping companies, marketing platforms, and customer service providers) to facilitate essential services.

  • Legal Compliance: We may disclose information if required by law, subpoena, court order, or in response to legal requests.

  • Business Transfers: If Sara Sohan Online undergoes a business transition such as a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

  • Marketing & Analytics: We may collaborate with third-party analytics and advertising partners (e.g., Google Analytics, Facebook Pixel) to better understand user behavior and deliver targeted advertisements.

  • Security and Fraud Prevention: We may share information with law enforcement agencies or cybersecurity firms if fraudulent, abusive, or malicious activity is detected.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. These technologies help us:

  • Recognize returning visitors and streamline login processes

  • Store user preferences and improve website functionality

  • Analyze website traffic, engagement trends, and conversion rates

  • Deliver relevant ads based on browsing behavior

  • Monitor website performance and troubleshoot technical issues

Managing Cookies

You can control cookies through your browser settings, disable them, or opt out of specific tracking technologies. However, disabling cookies may affect the usability and accessibility of certain features on our website.

5. How We Protect Your Data

We implement various security measures to safeguard your personal information, including:

  • SSL encryption for secure data transmission

  • Compliance with PCI DSS standards for payment security

  • Use of firewall protection and malware scanning tools

  • Secure third-party payment gateways for transactions

  • Restricted access to sensitive data (only authorized personnel can access it)

  • Routine security audits, penetration testing, and vulnerability assessments

Although we take rigorous precautions, no method of data transmission over the internet is completely foolproof. Users should also take proactive security measures, such as using strong passwords and avoiding public Wi-Fi when accessing their accounts.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access & Correction: You can request a copy of your personal data and make necessary corrections.

  • Right to Data Deletion: You can request that we delete your personal information, subject to legal and regulatory obligations.

  • Right to Withdraw Consent: You may withdraw consent for marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

  • Right to Restrict Processing: You may request that we limit how we process your personal data in certain circumstances.

  • Right to Object to Automated Decision-Making: If applicable, you have the right to object to automated profiling that affects you.

To exercise any of these rights, please contact us at sales@sarasohan.com.

7. Third-Party Links

Our website may contain links to third-party websites. These websites have independent privacy policies, and we are not responsible for their practices. We encourage users to review the privacy policies of any external sites before providing personal information.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can remove the information and take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or service offerings. Updates will be posted on this page with the "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

If the changes are significant, we may notify users via email or a website announcement before they take effect.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: sales@sarasohan.com

  • Phone: 519-964-1006

  • Mailing Address: Cherry Hill Village Mall, 301 Oxford Street West, London, Ontario

By using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our practices, please refrain from using our services.