Terms of service

Welcome to Sara Sohan Online. These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By accessing or using our website (https://sarasohanonline.com), you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website, you confirm that you are at least the age of majority in your jurisdiction. If you do not agree to these Terms, you must not use our services. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not accept all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools added to the website shall also be subject to these Terms.

2. Changes to the Terms

Sara Sohan Online reserves the right to modify, update, or replace these Terms at any time. Changes will be posted on this page with the "Last Updated" date. Your continued use of our website after changes have been made constitutes acceptance of the new Terms. It is your responsibility to check this page periodically for updates. We may also, at our discretion, notify users of changes via email or through a prominent notification on our website.

3. Use of Website

  • You agree to use our website for lawful purposes only.

  • You must not attempt to gain unauthorized access to any part of our website, servers, or networks.

  • You agree not to engage in any activity that interferes with the operation of our website.

  • You must not upload, post, or distribute any harmful software, malicious code, or misleading information that could disrupt website functionality.

  • You shall not use our website for any fraudulent, illegal, or misleading activities, including impersonation or unauthorized commercial use.

4. Products and Services

  • All products and services listed on our website are subject to availability.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Prices for products are subject to change without notice.

  • We strive for accuracy in product descriptions, but we do not guarantee that all information is error-free.

  • Some products may be available exclusively online and may have limited quantities.

  • We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

  • Discounts, promotions, and offers may be subject to additional terms and conditions.

5. Orders and Payments

  • When you place an order, you agree to provide accurate and complete payment details.

  • We reserve the right to refuse or cancel orders at our discretion. In such cases, we will notify you via email or phone.

  • We accept payments through major credit cards and secure online payment gateways.

  • If a payment fails, your order may be canceled.

  • You acknowledge and agree that all payment information provided is truthful, accurate, and legally yours to use.

  • Any fraudulent payment attempts will be reported to the appropriate authorities.

6. Shipping and Delivery

  • Shipping costs and delivery times vary based on location and order size.

  • We are not responsible for delays caused by shipping carriers or external factors beyond our control.

  • If an order is lost or damaged during shipping, please contact us at sales@sarasohan.com.

  • International orders may be subject to customs duties, import taxes, or other fees, which are the responsibility of the buyer.

  • Tracking information will be provided for all shipped orders where applicable.

7. Returns and Refunds

  • Returns must be initiated within 30 days of purchase.

  • Items must be returned in their original condition and packaging.

  • Customers are responsible for return shipping costs unless the item was received damaged or defective.

  • Refunds will be processed within 14 business days after the returned item is received and inspected.

  • Refunds may be issued as store credit or returned to the original payment method.

  • We reserve the right to refuse a refund if the returned product does not meet our policy conditions.

8. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is the property of Sara Sohan Online.

  • Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

  • You may not use any trademarks or branding elements from our website without prior written consent.

  • Any feedback, comments, or suggestions submitted to us may be used without restriction or compensation.

9. Limitation of Liability

  • Sara Sohan Online shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, services, or products.

  • We do not guarantee that our website will always be available or free of errors.

  • We do not assume responsibility for any technical issues, unauthorized access, or data breaches.

  • In no case shall Sara Sohan Online’s liability exceed the amount paid for the specific product or service in dispute.

10. Indemnification

You agree to indemnify and hold Sara Sohan Online, its affiliates, employees, and partners harmless from any claims, damages, losses, or liabilities arising from your use of our website or violation of these Terms. This includes legal fees and expenses incurred due to non-compliance with any aspect of this agreement.

11. Third-Party Links

  • Our website may contain links to third-party websites that we do not own or control.

  • We are not responsible for the content, policies, or practices of any third-party websites.

  • Visiting third-party sites linked from our platform is done at your own risk.

  • We are not liable for any transactions or agreements made with third-party services.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising under these Terms shall be resolved in the appropriate courts of Ontario. Any claims must be brought within one (1) year of the cause of action, or they will be permanently barred.

13. Termination

  • We reserve the right to terminate or suspend access to our website at any time for violations of these Terms.

  • Provisions regarding intellectual property, limitation of liability, and indemnification shall survive termination.

  • Termination may be initiated if fraudulent, abusive, or malicious activities are detected.

14. Contact Information

For any questions regarding these Terms, please contact us:

  • Email: sales@sarasohan.com

  • Phone: 519-964-1006

  • Address: Cherry Hill Village Mall, 301 Oxford Street West, London, Ontario

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.